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Welcome to Nattoral Privacy Statement  

This policy describes how we treat your personal information when you use our specialized skincare e-commerce platform, www.nattoral.com, and our mobile application. We are deeply committed to protecting your privacy and ensuring the security of your information at Nattoral. By utilizing our services, you consent to abide by this Privacy Policy.


We may collect and process a variety of information from you, including but not limited to the following:

  1. Information you provide voluntarily through forms on our platform, such as when you register for our services, subscribe to our offerings, or request skincare and haircare consultations.
  2. We collect the information you provide when entering contests or promotions on our platform, as well as when leaving reviews, testimonials, or feedback.
  3. When you report an issue or communicate with our support team, we collect information.
  4. General and non-personal information, including information about your device, operating system, and browser type.
  5. If you use our mobile application, we may have access to your location information and device identifiers.
  6. Email addresses and mobile phone numbers obtained from third parties with your consent.
  7. You may provide any additional information necessary to enhance your experience on our platform, such as health and medical information that affects skin or hair health, when requesting consultations or recommendations.


How Your Information Is Used:  

We use the information we collect about you for a variety of purposes, including but not limited to the following:

  1. Offering the requested information, goods, or services.
  2. Providing location-based services, including customized marketing and search results.
  3. Complying with our contractual obligations when you engage with us or other parties via our platform.
  4. Increasing the quality of our services and adapting them to your preferences.
  5. The optimal presentation of content from our platform for your device.
  6. Informing you of any changes to our services.
  7. Increasing your overall satisfaction with our platform.
  8. The administration and management of our incentive programs, as well as the notification of sweepstakes outcomes.


Whom We May Share Your Information With:  

Your information is essential to our operations, and we may disclose it in the following ways:

  1. With affiliated or unaffiliated service providers who help us deliver our services. These entities may store your data in order to enhance your experience, but we ensure that they will not use it for any other purpose.
  2. For marketing purposes, including informing you about goods and services that may be of interest to you and enhancing your experience on the platform. We may also share information with third parties to assist them with advertising targeting.
  3. Your data may be transferred along with our assets in the event of a business transfer.
  4. We may disclose information when necessary to comply with the law or law enforcement investigations, as well as for fraud protection and credit risk reduction, in order to protect our platform and users.
  5. Please be aware that our platform may contain links to websites of partner networks, advertisers, and affiliates, each of which may have a corresponding set of privacy practices. We cannot accept responsibility or liability for these policies, so we advise you to review them prior to providing any personal information or other data.
  6. The information we collect may be transferred, stored, and processed by our employees or third-party vendors. These employees perform tasks such as order fulfillment, payment processing, and customer service. We retain your information for as long as required by law or as needed to fulfill the purposes outlined in this Privacy Statement. Your information may be shared with our affiliated companies and non-affiliated service providers in various countries. For example, we may share your payment information with our affiliated companies in order to process payments and provide support services.
  7. We maintain commercially reasonable technical, administrative, and physical safeguards to protect the confidentiality and integrity of your information. These precautions are designed to protect your data from unauthorized access, modification, disclosure, or destruction. Our security practices include the use of encryption technology during data transmission and the implementation of external and on-host firewall technology to prevent network-level attacks. Only authorized personnel who need access for service-related reasons are permitted to view this information.
  8. You must take steps to prevent unauthorized access to your password and the devices you use to access our services. You are responsible for maintaining the confidentiality of your password and should sign out when using a shared computer. Please be aware that, although we make every effort to protect your information, the transmission of data over the internet is not entirely secure, and you do so at your own risk.


Skin and Hair Consultation Privacy Policy  

We hold your privacy in the highest regard, particularly during the sensitive skin and hair consultation process in which you entrust us with personal and health-related information. We take your privacy seriously, as evidenced by the following measures:

  1. Confidentiality: Your skin and hair information, as well as any health or medical information you provide during consultations, is treated with the highest level of confidentiality. This information is not shared with any third party unless they are a skin consultants pharmacists who are females and their main objective is to improve your skin & hair case.
  2. Exclusive Expert Access: Your consultation information is only accessible to our team of female skin specialists and pharmacists. Their primary objective is to provide you with the best possible guidance and personalized solutions.
  3. Before-and-After Photos: You may send us a photo showing the skin or hair concern you want to improve and compare it before-and-after the session to better comprehend your skin or hair concerns. Rest assured that if we ever use these images in our platforms to show our expertise and success stories, we will zoom in on the area of concern to protect your anonymity. Your identity will always be protected.
  4. Your trust: is of the utmost importance to us, and we want you to feel at ease and assured when seeking our advice.


How You Can Access and Modify Your Data:  

You have access to a variety of information regarding your account and interactions with our platform. This includes recent orders, personally identifiable information (name, email, password, communication preferences), payment settings (credit card information included), and email notification preferences.

You can opt out of receiving marketing communications from us at any time by modifying your customer communication preferences, such as unsubscribing from email communications. To manage notifications for our mobile application, please adjust your mobile device's settings in the general section.

Please be aware that we may retain a copy of your information for regulatory purposes. We may retain a copy of the previous version of your information when you update it.


What If We Modify Our Privacy Policy?   

Because our business is dynamic, our Privacy Policy may need to change. We will publish the most recent version of this Privacy Statement on our website, and any modifications will become effective upon publication or on the date we specify as the "effective date." it is your responsibility to review the Privacy Policy on a regular basis. Your continued use of our platform following any modifications demonstrates your acceptance of the revised Privacy Statement.


How You Can Contact Us:  


  If you have any concerns or questions regarding your information on our platform, please don't hesitate to reach out to us at Customercare@nattoral.com. Please provide a detailed description of your concerns, and we will make every effort to address them expeditiously. We value your privacy and satisfaction, and we're here to assist you.


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